Cranky Consumer Report

When I run into a really good piece of software, I post about it here. For example: Scrivener is really working well for me, and so is Curio (if you’re really interested you can look for my original posts on these two). When I’m writing (which I will be doing as soon as I finish this post) I have only these two applications open, and they work very well together. I recommend them highly. If you are visually oriented (as I am) you will really like Curio.

Cliphanger Black Small
In the same spirit of sharing information, I have a complaint. Have you heard of the Cliphanger? It’s a system for keeping cell phones, pdas, ipods, etc easily within reach. You put the removable hanger on the back of the phone, put the hook on the wall or the dashboard, and voila.

Simple ideas are often the best. I’ve been struggling for years to find a good way to stow the phone while I’m driving — so I can see the caller ID, and hit the speakerphone if I need to. So I ordered the Cliphanger — which is not cheap, we’re talking here about mass produced plastic parts and small bits of adhesive, after all — with some extra hooks.

At first all went well. Hanger attached to cell phone, no problem. Clips onto purse strap, no problem. Hook attached to study wall. I let it sit 24 hours, as recommended, no problem. So I was very cheery when I went to put the hook on the dashboard of my car. In fact I was going to put on two hooks, one for the phone, one for the ipod. I had hopes of never again hearing that sickening crunch of stepping on a very expensive piece of plastic and metal.

I get the first hook ready, I prepare the surface, I study the dashboard for the perfect spot. I apply the hook.

The hook falls off. I pick it up. Maybe I did it wrong? But no, the hooks on the office wall went on without a problem, exactly the same way. I try again.

The hook falls off and rolls underneath the seat to a place unreachable by grasping human fingers. So maybe it was a one-time defective hook. I get the other one ready, very carefully. I place it on the dashboard firmly, hold it there for thirty seconds.

It falls off immediately, bounces on the open door and flies off into the grass beside the driveway.

So I did what any reasonable consumer does: I went back to the website, found the email address for assistance, and I wrote. Two days later I wrote again. Nothing.

Today I decided to file a claim. I filled out the online form, explained (again) the situation, and hit the send button. Now this is what I got:

We have received your submission. Please reference the above RMA # and return all available broken Cliphanger pieces to the address below. For most returns, a small padded envelope and a first class stamp via the USPS are sufficient. Replacement parts will be sent when we have received your return.

Cliphanger, LLC
695 North Kays Drive Suite #9
Kaysville, UT 84037

Email any questions or comments to: questions@cliphanger.com. Remember to include the RMA # above in all correspondence for best service.

Cliphangerredcross
A suspicious person could postulate that this company has programmed those little buggers to go skittering off to remote spots, so there’s nothing to return and you’re just out $5.99 for a pack of three. Worse, you’ve got a hanger on the phone but nothing to hang it on. Worserer: nobody from customer service gets back to you.

Time, money, effort: wasted.

So fie upon Cliphangers. Fie.

4 Replies to “Cranky Consumer Report”

  1. Hm. Thanks for the intel. I was actually about to order one myself (cell phones with no hooks are a shared problem). Now I am not so interested.

  2. Wow, just made me realize how cynical I really am. You expected customer service :O ?! Only time I expect any kind of C.S is if I buy from my local computer shop,(Node-one,ya peeps are the best!)On the brighter side, two outa 3 aint bad :D

  3. Ouch! Lousy customer service is my absolute biggest pet peeve. I’m one of those weirdos that would rather pay more money to receive good customer service than to save a buck and be treated like I’m diseased.

    Don’t know if this will help you or not, but my realtor has a nifty flat round magnet that sticks to her dashboard to put her phone on. It probably depends on your car and your phone, but hubby and I both thought that was the coolest thing ever the first time she drove us around. It is so simple, most people don’t even think of it.

  4. You absolutely freakin’ crack me up!! Get out of my brain, wouldya? LOVE the rant. You go girl, don’t let them get away with that trashy product and non-existent customer service.

    You know it’s a conspiracy, right? Aimed at unsuspecting, hard working mom’s just looking for a way 1) to get through the day with as little frustration as possible 2) to not have a wreck while looking for said electronics and end up on the evening news and 3) enjoy our music and see what the name of that song is!

    I stand in solidarity with you in the grocery line, the bank drive-thru line and all other lines that keep us from out daily appointed tasks!

    TTFN,

    Lisa F.

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